Maxence Pharma is committed to protecting any information you share with us. All contact and address details entered on our website are protected by industry‑standard SSL encryption so that your data is not intercepted or leaked during transmission. Only authorised employees and logistics partners may access your contact details when required to process and deliver your orders, and any misuse or unauthorised sharing of customer data is strictly prohibited and subject to disciplinary and legal action.
Maxence Pharma recognizes the importance of maintaining your privacy and appreciates the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit or use our website https://www.maxencepharma.com or interact with us through other channels. This Policy applies to current and former visitors to our website as well as our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
Maxence Pharma is operated by an Indian entity registered under applicable laws, with its registered office in India.
Information we collect
Contact information
We may collect your name, email address, mobile number, phone number, company name, street address, city, state, postcode, country, and IP address when you fill out enquiry forms, place orders, or register with us.
Payment and billing information
When you place an order, we may collect your billing name, billing address and chosen payment method. We do not store your complete credit card number, CVV, or other sensitive card details on our servers. These details are processed securely by our payment gateway partners. Shipping address, contact number and related details may be shared with our courier and logistics partners solely for the purpose of delivering your shipment.
Information you post
We may collect information that you submit or display in public areas of our website (such as product reviews, testimonials, or comments) or on our official pages on third‑party social media platforms.
Demographic and usage information
We may collect demographic details (such as your business type, interests, preferred product categories), information about enquiries you make, events or campaigns you respond to, or surveys you complete. We may also collect information about how you use our website, including the pages you view, the links you click, the time spent on pages, and the site you visited before and after ours, as well as basic device and browser information.
Technical information
When you use our website, we may collect information such as your IP address, browser type, operating system, device type, and other technical identifiers. Cookies, web beacons, pixel tags and similar technologies may be used to recognise your browser, remember your preferences and understand how you interact with our site.
How we collect information
Information you provide directly
We collect information directly from you when you submit an enquiry form, request a quotation, place an order, sign up for newsletters, participate in surveys or promotions, or contact us by phone, email or other channels.
Information collected automatically
We may collect certain information automatically when you visit or use our website using tools such as Google Analytics, search‑console tools, cookies and similar tracking technologies. These help us understand site traffic, performance and user behaviour so that we can improve our services.
Information from third parties
If you interact with us through integrated social media features, or through our partners and service providers, we may receive certain information about you from those third parties in accordance with their privacy policies (for example, your basic profile details such as name and email).
How we use your information
We may use the information we collect for the following purposes:
To process enquiries and orders
To respond to your queries, provide quotations, confirm orders, arrange dispatch, and communicate about deliveries or service requests.
To communicate with you
To contact you by email, phone, SMS or other channels regarding your account, transactions, support requests, or important updates about our services and policies.
To improve our products and services
To analyse how our website and services are used, understand customer preferences, improve user experience, and develop new offerings relevant to human, veterinary, poultry and large‑animal healthcare.
To personalise your experience
To tailor content, recommendations, and communications based on your interests, browsing history and interactions with our website.
For analytics and business operations
To monitor site performance, prevent technical issues, support security and fraud‑prevention efforts, and conduct internal reporting and business planning.
For marketing and promotional purposes
To send you information about our products, catalogues, offers, events, newsletters or other communications that we believe may be of interest to you. You can opt out of marketing communications at any time.
For legal and security reasons
To protect the rights, property and safety of Maxence Pharma, our customers, partners and the public, and to comply with legal obligations, regulatory requirements, or lawful requests from authorities.
For any other purpose with your consent
Where required by law, we may ask for your consent to use your information in specific ways and will respect your choices.
Sharing of information with third parties
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
Service providers and partners
We may share information with trusted vendors and service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, email/SMS communications, logistics and courier services. These parties are permitted to use your information only to provide services to us and are expected to protect it appropriately.
Couriers and logistics companies
Your name, address, phone number and shipment details may be shared with courier partners and logistics platforms solely to enable order pickup, tracking and delivery.
Professional and business partners
When necessary, we may share limited information with distributors, channel partners or other business associates involved in fulfilling your requests, subject to appropriate confidentiality obligations.
Legal and compliance purposes
We may disclose information if required by law, court order, government request, or to protect our legal rights, investigate fraud, or respond to security incidents or misuse of our services.
Business transfers
In the event of a merger, acquisition, reorganisation, sale of assets or similar corporate transaction, customer information may be transferred as part of the business assets, subject to applicable law.
With your consent
We may share your information for any additional purpose disclosed to you at the time of collection and with your consent where required.
Email and communication preferences
You may choose to opt out of receiving marketing or promotional emails from Maxence Pharma by following the unsubscribe instructions in those emails or by contacting us directly. Transactional communications related to enquiries, orders, deliveries, or important service notices will continue to be sent as they are necessary for providing our services.
Third‑party websites
Our website may contain links to websites or services operated by third parties (such as courier tracking pages, payment gateways, social media platforms, or partner sites). This Privacy Policy does not apply to the privacy practices of those third‑party sites. When you follow a link to another website, you should read its own privacy policy carefully. Maxence Pharma is not responsible for the content, security or privacy practices of external websites.
Data security and retention
We use reasonable technical and organisational measures to protect the information we collect and store, including encryption in transit and restricted access on a need‑to‑know basis. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to fulfil the purposes described in this Policy or as required by law, accounting or reporting obligations. The specific retention period may vary depending on the nature of the data and our legal obligations.
Your rights and choices
Subject to applicable law, you may have the right to request access to, correction or updating of the personal information we hold about you. You may also request deletion of certain information or object to specific types of processing, where legally permitted. To exercise these rights or to update your details, you can contact us using the details provided below.
Grievance officer / contact for privacy matters
If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, you may contact our designated grievance officer at:
Grievance Officer
Maxence Pharma
First Floor, F-32, Sheikh Sarai, Phase-1, Delhi, New Delhi - 110017, Delhi, India
Phone: +91-888-252-9304
Email: info@maxencepharma.com
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make material changes, we will update the “last updated” date below and, where required by law, provide additional notice. We encourage you to review this Policy periodically to stay informed about how we protect your information.
Last updated: 25-12-2025
Jurisdiction
By visiting or using https://www.maxencepharma.com, you agree that your use of the website and any dispute over privacy is subject to this Privacy Policy and our Terms of Use. Any disputes arising under this Policy shall be governed by and construed in accordance with the laws of India, and subject to the jurisdiction of the competent courts in India.
